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Privacy policy

Privacy Policy - Galaximart

Effective Date: 31-07-2023

Introduction:

Welcome to Galaximart ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with European data protection laws, including the General Data Protection Regulation (GDPR). We are committed to safeguarding your privacy and ensuring transparency in how we handle your data.

By accessing our website or using our services, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand how we process your personal data.

1. Information We Collect:

We may collect and process the following types of personal information:

  • Contact Information: Name, address, email address, phone number, and other similar details.
  • Payment Information: Credit card or other payment details for purchases.
  • Account Information: Usernames, passwords, and account preferences.
  • Communication Data: Information shared when you contact us via email, chat, or other communication channels.
  • Usage Data: Information about how you interact with our website, products, and services.
  • Technical Data: Internet Protocol (IP) address, browser type, device information, and other technical details.
  • Marketing and Preference Data: Your preferences for receiving marketing communications and product preferences.

2. How We Use Your Information:

We use your personal information for the following purposes:

  • To provide products and services you request from us.
  • To process payments and fulfill orders.
  • To communicate with you, including responding to inquiries and providing customer support.
  • To send you marketing communications (where permitted) related to our products, offers, and promotions.
  • To improve our website, products, and services based on your feedback and usage patterns.
  • To comply with legal and regulatory requirements.

3. Legal Basis for Data Processing:

We process your personal data based on the following legal grounds:

  • Performance of a Contract: Processing is necessary to fulfill a contract with you (e.g., purchase and delivery of products).
  • Consent: We may process your data if you have given us explicit consent for specific purposes (e.g., marketing communications).
  • Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services, understanding customer preferences, and preventing fraud.
  • Legal Obligations: Processing is required to comply with applicable laws and regulations.

4. Data Sharing and Transfers:

We may share your personal data with:

  • Third-party service providers who assist us in operating our business, such as payment processors and shipping companies.
  • Legal authorities or regulators when required by law or in response to legal requests.
  • Affiliates or business partners for marketing and promotional purposes.

If we transfer your personal data to countries outside the European Economic Area (EEA), we will ensure adequate safeguards are in place to protect your data.

5. Your Data Rights:

You have the following rights regarding your personal data:

  • Right to Access: Obtain information about your data we hold and how we process it.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data in certain circumstances.
  • Right to Restrict Processing: Limit the processing of your data under specific conditions.
  • Right to Data Portability: Receive a copy of your data in a structured, machine-readable format.
  • Right to Object: Object to the processing of your data based on legitimate interests or direct marketing.

6. Data Security:

We implement technical and organizational measures to protect your personal data from unauthorized access, disclosure, or alteration.

7. Data Retention:

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

8. Updates to Privacy Policy:

We may update this Privacy Policy periodically to reflect changes in our data practices. We will notify you of any material updates.

For any questions, concerns, or data-related requests, please contact our Data Protection Officer at:

Email: team@galaximart.com

Thank you for trusting Galaximart with your personal data. Your privacy is essential to us, and we are committed to protecting it with the utmost care and responsibility.

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